Wednesday, August 24, 2011
Small Business Manifesto
More businesses are likely to fall into the small business category. According to the SBA the standards for what qualify as a small business are generally, under 50 employees, and, other than certain farming industries, an annual revenue under $4 million. Why do I highlight these facts?; because it is helpful to point these parameters out. More businesses are small businesses. We are bombarded daily with advertising from big businesses, so we may have a skewed perspective, but come the end of the day, there are many more small businesses.
Possibly more important, the benefits of supporting small business are far and wide. Did you know that when you spend $100 in a local small business, roughly $70 of that amount stays in that local community? Do you like to support your neighborhood? Then supporting local business is a sure fire bet. In general, local business owners live in the neighborhood and spend their earnings in that same neighborhood, thus creating a chain of support for the local community.
Beyond the financial impact of supporting local business, the customer service aspects of small business far and away exceed that of big business. Have you ever tried to procure a simple document, like a 3 year old monthly statement, from one of our big banks? There are several layers of bureaucracy to go through and then it comes down to a contracted group, only affiliated with the big bank, to process the order. And you have no way to track this service. So if it does not happen on the first try, it is up to you to follow up multiple times. That same request at a small community bank and you are working with one employee, who you likely know by name.
Expand this to our field; wine merchant, and tangentially, food. Every wine person I know has some connection with food. I guarantee if you approach a local wine merchant with a food-related question you will get plenty of useful information. Besides the obvious affinity wine has for food, remember that merchants work extended hours and have to eat somewhere. So they have likely tried everything within a stone's throw of their business and have an opinion on it. Have you tried walking into a large chain wine store and asked an employee for the best bistro in the area?
The customer service aspect of small business can be overlooked sometimes but when you don't get good customer service somewhere, you notice. Small local business pay attention to details. They specialize. It wasn't that long ago that people shopped for their cheese at a cheese shop, or their meat from a butcher. We see these things coming back in fashion. Support them. You will get better products. You will get special attention and you will support your local economy, which in turn, will have an effect exponentially.
I wrote these five years ago when we opened and it still remains our credo.
What you can expect from a independent wine merchant, like Rosso Wine Shop:
1) We will say hello when you walk in the door.
2) We will do our best to understand your palate and price range and suggest accordingly.
3) Ask for a $20 Cabernet and we will find you a good Cabernet at that price, no up-selling.
4) We will contact you when we run into a wine we think you would love.
5) We will offer you limited production wines and special deals on closeout items we find.
6) If you end up with a problem bottle (i.e. corked or damaged) we will replace it.
Anyone else have opinions on this subject?